Legal

About these documents

These documents were drafted for Hire Helpers LLC, which operates HireHelpers.com. Together they explain what HireHelpers is, how it handles your information, and what we expect from homeowners and pros.

Each document shows its version and effective date. When we make a material change we give notice and ask you to accept the new version, as the Terms explain. Questions about any of them: [email protected].

Documents

What changed

October 7, 2026: Terms 2026-10-07, Privacy 2026-10-07, Pro Agreement 2026-10-07, Credits and Refunds 2026-10-07, Contact consent 2026-10-07

• Leads now cost $5 each (five credits). One credit is still one dollar. The starter pack and bonus credit amounts are unchanged, so the $10 starter pack now covers two leads.
• Up to 6 pros (up from 4) can unlock the same request. Contact consent version 2026-10-07 now says up to 6 pros who choose to unlock your request may contact you. Requests posted before this date keep their original limit of 4 pros and their original price. Existing users are asked to accept the updated Terms and Privacy Policy, and existing pros must accept the updated Pro Agreement before their next unlock.
• Privacy Policy: when you allow analytics, Google Analytics is now loaded through Google Tag Manager, a Google tool that holds our measurement settings. The policy names it as a recipient and in the cookies section. We use it only for Google Analytics measurement; it loads only after you allow analytics, advertising signals stay off, and it does not collect names, email addresses, phone numbers or the text of requests and messages. Nothing else about what we collect or share changed.

October 6, 2026: Terms 2026-10-07, Privacy 2026-10-07, Pro Agreement 2026-10-07, Credits and Refunds 2026-10-07, Review Policy 2026-10-06, Contact consent 2026-10-07

• Cookies: the site now asks before it sets any analytics cookie. Analytics is off until you choose to allow it, advertising signals stay off, and a "Cookie preferences" button in the footer lets you change your choice at any time. The Privacy Policy lists Google as the analytics provider.
• Privacy Policy: added analytics only after consent, phone verification and the company that sends our verification codes when it is switched on, consent records, a privacy requests link, and an updated retention table.
• Terms: homeowners must be 18 or older with the authority to approve work at the property, added phone verification and message terms, and a plain statement that HireHelpers is a marketplace and not a contractor or a seller of services.
• Contact consent version 2026-10-06: now says you are 18 or older with authority to approve work, that up to 4 pros who pay to unlock your request may call, text and email you, that agreeing is not a condition of buying anything, and how to say STOP. The exact words you saw are stored with your request.
• Pro Agreement: leads cost a flat $1 each, a self-confirmation that your business and insurance details are accurate and that you may represent the business, bonus and referral credits and their limits, and reminders to contact homeowners promptly. Existing pros must accept it again before their next unlock.
• Credits and Refunds Policy: leads cost one credit, requests we can confirm from our own records are approved at once, a new reason for a homeowner who does not respond, bonus and referral credits are credits and not cash, and limits against misuse.
• Conduct Policy: phone numbers connected to approved spam or fraud reports can be blocked from posting requests.
• Review Policy: version updated with this release. The rules are unchanged.

October 5, 2026: Terms 2026-10-05, Privacy 2026-10-05, Pro Agreement 2026-10-05, Credits and Refunds 2026-10-05, Review Policy 2026-10-05, Contact consent 2026-10-05

• Terms rewritten: you now accept them when you create an account or submit a request, we explain our role as a venue and not an employer or agent, we added disclaimers, a limit on liability, an electronic communications consent, and 30 days notice for material changes.
• Privacy Policy rewritten with categories of information, sources, purposes, recipients, retention periods, your rights and how to use them, and a California section.
• Pro Agreement version 2: lead terms, credits by reference, rules for calls, texts and email, limits on how homeowner information may be used, review rules, what the insurance badge does and does not mean, indemnity procedure, a liability limit, and suspension with notice and a rule for your credit balance.
• New: Credits and Refunds Policy, Review Policy, Conduct Policy and Complaints, Verification, Copyright Policy, Accessibility, and the Legal page.
• New: homeowners agree to a contact consent when they submit a request.

October 4, 2026: Pro Agreement (first version)

• First versioned Pro Agreement: independent business, licences and insurance, and how insurance is verified.

October 3, 2026: Terms and Privacy Policy (first short versions)

• First published Terms of Service and Privacy Policy.